Precious Moments

Precious Moments!

Did you know my dad is a CPA? He earned his degree using the GI Bill after WWII (I hope you read my recent tribute to him) at the University of Colorado in the late 1940s. He and my mom married in 1947 and my brothers were born in 1948 and 1949.

By the time I came along in 1954 (that’s a cute story because many years later I was having dinner with my parents when I asked my dad if I had been born a boy would he have tried again? and my mother answered NO!) my brothers were old enough to know they had a “sister baby” and they were also old enough to pick on me and tease me. A lot.

My mother was a pioneer of working women. She raised 3 children and ran my dad’s accounting office with an iron hand. The partnership, known as Smith, Brooks, Bolshoun, grew to about 20 CPAs before my dad retired.

I remember a story my mom told when she was going to purchase a new “copier” for the office. I those days that means a HUGE Xerox or other type of copier (if you remember, they were the size of a room!). She had 3 or 4 companies she was considering, and one salesman sent her a dozen roses

A dozen red roses

as an incentive to buy from him. Oooh, she felt bad when she purchased the machine from another company!

My parents instilled an incredible work ethic in us. My oldest brother Sheldon is a very prominent attorney in Denver practicing with the law firm of Brian Cave where he is one of only about 600 attorneys in the country who practices ERISA. 

Our brother Gary lives in Phoenix and sells advertising specialties. Gary moved to Phoenix about 29 years ago for one reason and one reason only: Lauren.

April 15th is the most important day in the life of a CPA (and his daughter). I remember as a young child going to my dad’s office to help finalize income tax returns for those latecomers who chose to wait until the last minute. I remember driving to the post office before they closed at midnight to get the postmark just in time. I remember making copies of tax returns on an Oslid copier that used ammonia, long before we had Xerox copiers or printers. I remember watching my mom type on an IBM Selectric, the one with the little ball. I remember the importance of April 15th as the day I didn’t see much of my dad, and then on April 16th he’d take me shopping for dresses (even though he usually fell asleep) and we were together to celebrate the end of tax time.

Isn’t it ironic, therefore, that Lauren, my beautiful daughter, was born on April 15th! Correctly called “Labor Day” or a “Day of Labor”, I welcomed her into the world 30 years ago today. After she was born my husband called my parents and said these famous words, “It’s a baby!”

For 30 years I have known the joy of motherhood, watching Lauren blossom into the amazing young lady she is today. She used to ask me what I wanted for my birthday or for Mother’s Day and I always said “Straight A’s”. Imagine how proud I was to get my wish her final semester of high school!

I had the honor of attending her graduation of Northern Arizona University and then when she earned her Masters from the University of Phoenix. Now, at age 30, Lauren is the Registrar at Arizona College, Phoenix, AZ. and the mother of 2-1/2 year old Harper.

 Registrar, Arizona College

Sharing these precious moments with you helps me celebrate April 15th with my parents and with Lauren.  Happy Birthday, sweetheart! I love you more than life itself and I’m very proud of you.

Do you have April 15th precious moments you’d like to share? Here’s your chance!

 

 

In Honor of My Dad, USN WWII

In honor of my dad

I post this in Honor of my Dad,

Marvin Smith, US Navy, WWII Veteran.

This is a great story and I hope you will share it and pass it along.

Re: Army-Navy Game Train (an unpublicized act of generosity and appreciation).

Here’s a “today” story that occurred 4 months ago.

The idea started last Christmas when Bennett and Vivian Levin were overwhelmed by sadness while listening to radio reports of injured American troops. “We have to let them know we care,” Vivian told Bennett. So they organized a trip to bring soldiers from Walter Reed Army Medical Center and Bethesda Naval Hospital to the annual Army-Navy football game in Philadelphia on December 3. The cool part is they created their own train line to do this. Yes, there are people in this country who actually own real trains.

Bennett Levin, a native Philly guy, self-made millionaire and irascible former L&I Commissioner, is one of them. He owns three luxury rail cars. Think mahogany paneling, plush seating and white-linen dining areas. He also has two locomotives, which he stores at his Juniata Park train yard.

One car, the elegant Pennsylvania, carried John F Kennedy to the Army-Navy game in 1961 and 1962. Later it carried his brother Bobby’s body to D.C. for burial. “That’s a lot of history for one car,” says Bennett.

He and Vivian wanted to revive a tradition that endured from 1936 to 1975, during which trains carried
Army-Navy spectators from around the country directly to the stadium where the annual game is played. The Levins could think of no better passengers to reinstate the ceremonial ride than the wounded men and women recovering at Walter Reed in D.C. and Bethesda in Maryland. “We wanted to give them a first-class experience,” says Bennett. “Gourmet meals on board, private transportation from the train to the stadium, perfect seats – real hero treatment.”

Through the Army War College Foundation, of which he is a trustee, Bennett met with Walter Reed’s commanding general, who loved the idea. But Bennett had some ground rules first, all designed to keep the focus on the troops alone:

1. No press on the trip, lest the soldiers’ day of pampering devolve into a media circus.

2. No politicians either, because, said Bennett, “I don’t want some idiot making this trip into a campaign photo op.”

3. No Pentagon suits on board, otherwise the soldiers would be too busy saluting superiors to relax.

The general agreed to the conditions, and Bennett realized he had a problem on his hands. “I had to actually make this thing happen,” he laughs.

Over the next months, he recruited owners of 15 other sumptuous rail cars from around the country – these people tend to know each other – into lending their vehicles for the day. The name of their temporary train? The Liberty Limited.

Amtrak volunteered to transport the cars to D.C. – where they’d be coupled together for the round-trip to Philly – then back to their owners later.

Conrail offered to service the Liberty while it was in Philly. And SEPTA drivers would bus the disabled soldiers 200 yards from the train track to the football stadium before the game.

A benefactor from the War College ponied up 100 seats to the game – on the 50-yard-line – and lunch in a hospitality suite.

Corporate donors filled, for free and without asking for publicity, goodie bags for attendees:

From Woodrich, stadium blankes

From Wal-Mart, digital cameras

From Nikon, field glasses

From GEAR, down jackets

There was booty not just for the soldiers, but for their guests, too, since each was allowed to bring a friend or family member. The Marines declined the offer. “They voted not to take guests with them so they could take more Marines,” says Levin, choking up at the memory.

Bennett’s an emotional guy, so he was worried about how he’d react to meeting the 88 troops and guests at D.C.’s Union Station, where the trip originated. Some GIs were missing limbs. Others were wheelchair-bound or accompanied by medical personnel for the day. “They made it easy to be with them,” he says. “They were all smiles on the ride to Philly. Not an ounce of self-pity from any of them. They’re so full of life and determination.”

At the stadium, the troops reveled in the game, recalls Bennett. Not even Army’s loss to Navy could deflate the group’s rollicking mood.

Afterward, it was back to the train and yet another gourmet meal. “Heros get hungry,” says Levin, before returning to Walter Reed and Bethesda. “The day was spectacular,” says Levin. “It was all about those kids. It was awesome to be part of it.”

The most poignant moment for the Levins was when 11 Marines hugged them goodbye, then sang the Marine Hymn on the platform at Union Station.

“One of the guys was blind, but he said, ‘I can’t see you, but man, you must be beautiful!'” says Bennett. “I got a lump so big in my throat that I couldn’t even answer him.”

It’s been three weeks, but the Levins and their guests are still feeling the day’s love. “My Christmas came early,” says Levin, who is Jewish and who loves the Christmas season. “I can’t describe the feeling in the air.” Maybe it is hope.

As one guest wrote in a thank you note to Bennett and Vivian, “The fond memories generated last Saturday will sustain us all – whatever the future may bring.”

God bless the Levins.

And God bless the troops, every one.

 

 

 

Google+

Google+ Cover for Basket Express

Google+

I wish I were an expert on Google+. Gee, I wish I even had a clue about Google+.

I wonder if being an active participate on Google+ helps with SEO on Google. What do you think?

I wonder if there’s a difference between being a “person” on Google+ and being a “business” on Google+, and which, if either, helps with SEO on Google.

So, I’m going to ask you a few questions, because you’re my friends, business associates and customers.

1. Do you use Google+ for email?

2. Does your business have a Google+ page? If so, what is the url so I can go visit it?

3. Do you know the difference between “following” “family “friends” and “acquaintances” on Google+, and if you do, which one is the best one?

4. What do you know about “circles”? Are you in any circles? How many people are in your circles? Are there any benefits to being in circles and having  a lot of people in your circle?

5. If I posted a link to a Google+ post on my facebook page, would you be likely to see it?

I just opened a new business page for Basket Express. I’d appreciate it if you’d check it out and “follow” it. Here’s the link.  https://www.google.com/+Giftbasketsbytina

Google+ Cover for Basket Express

Thanks, everyone, for your patience with me!

I can hardly wait to read your answers to my questions!

Tina

 

 

Phantom Debt Scams

A new list of the most-reported scams shows phantom debt scams on the rise.

The National Consumers League on Tuesday released the top 10 scams reported to its Fraud.org website and found a sharp rise in refund and recovery, or phantom debt scams. These scams involve the victim being contacted by someone claiming they are collecting an unpaid debt.

More than 10,000 consumer complaints lodged in 2014 were analyzed, the group said. The refund and recovery scam now ranks as the fourth most commonly complained about scam.

Here’s how it works: You get a call or email from a crook who says you owe money and they are collecting. Should you take issue with the purported collection action, they typically will tell the targeted victim that they could face time in jail or other legal actions.

“Fraud remains one of the most pernicious threats facing consumers today,” said Sally Greenberg, the league’s executive director. “We are particularly concerned about scammers increasingly relying on the old-fashioned’ telephone as a way to reach millions of potentially vulnerable consumers.”

bad guy

Top 10 Scams

Here are the top 10 scams documented by the league’s Fraud.org project:

  1. Internet sales. Either misrepresented goods or products never received.
  2. Prizes/sweepstakes/free gifts. A request for money to claim a made-up prize.
  3. Fake checks. Being sent a check and then being asked to transfer back a certain amount of cash.
  4. Recovery/refund companies. Demands to pay a fake debt.
  5. Advance fee loans/credit arrangers. Phony pledges to provide loans to those with poor credit when a fee is paid upfront.
  6. Computer equipment and software. Being solicited by phony tech support to fix made-up problems.
  7. Scholarships/grants. Being charged a fee for useless, generic lists provided by those promising a custom search.
  8. Phishing/spoofing. Trying to dupe consumers into providing information by pretending to be a trusted business.
  9. Friendship/sweetheart swindles. Using an online relationship to dupe a victim in paying money.
  10. Ad space/directory listings. Phony invoices sent to businesses for listings they supposedly ordered.

The group also noted that victims are now less likely to send money via a wire transfer service like Western Union (WU) or MoneyGram (MGI), which is next to impossible to reverse. More consumers reported paying by credit card when scammed, which allows an opportunity to recover funds, the group said.

“Credit card transactions are a safer way for consumers to pay for products since they can dispute fraudulent charges with their credit card company,” said John Breyault, vice president for the league. “Unfortunately, when a fraud victim sends money via wire transfer or prepaid debit card, the chances of getting their money back are much lower.”

Facebook Rules

New Facebook Rules

For months, Facebook has been planning to make changes that will affect our business pages.

Laura Roeder of LKR Social Media*  first posted the information about the most recent change in her blog dated November 25, 2014, and now that it is the new year, the new Facebook Rules are beginning to be implemented.

How will these new Facebook Rules impact Roadrunner Florist and Basket Express? Hopefully not much. Our Facebook business pages are filled with goodies about our businesses and also useful information for every-day life. We love posting pictures of what we’re doing, how we’re doing it, where we’re doing it, and how you can share with us. We hope we will be complying with Facebook’s new rules because we are not stuffing our businesses down your throats.

Here is the blog that Laura Roeder posted. I think you’ll find it interesting if you have a business page on Facebook:

Facebook’s Next Big Change is Coming – Here’s How to Get Ready Before It’s Too Late

On Laura’s blog you’ll find the 3 rules that are pertinent to the changes made by Facebook.

The most important part of this learning curve is that you, our customers and friends, continue to visit our Facebook page and share, share, share the information there.

What will you find on our Facebook page today?

You’ll find our TERRIFIC Valentine’s Day Video! 

You’ll find we have 960 “likes” on our way to our goal of 1,000 before Valentine’s Day! (hint, hint! If you haven’t “liked” our page, please do!!)

You’ll find a little bit about our Customer Service and an amazing video about a lady singing Christian Hymns to an Alzheimer’s patient who was unable to speak (you don’t want to miss this one!)

You’ll find pictures of us (Tina and Pamela) and our beautiful flowers and gift baskets, along with a link to our websites RoadrunnerFlorist.com  and GiftBasketbyTina.com where you can securely purchase flowers and gift baskets from the comfort of your home or office.

<img src="image.gif" alt="This is the Roadrunner Florist Logo" />  Basket Express | Phoenix, AZ

We will continue to show you beautiful flowers & gift baskets, custom designed by us and delivered in greater Phoenix, across the country and around the world!

<img src="image.gif" alt="This is our Sign We Deliver" />

We know Facebook is only one of several social media forums available to you and we hope you’ll take a moment to enjoy our Facebook Page, “Like” it, and then visit often to see what we can do for you!

 

 

 

* Laura Roeder is a social media marketing expert who gives businesses of all sizes the tools they need to make their mark on the web. She is the creator of the social media scheduling software Edgar, as well as social media marketing web courses like Creating Fame and Social Brilliant.

Artisan Gift Baskets and Flowers

Artisan Gift Baskets and Flowers

I never thought of myself as an Artisan. Sure, each gift basket I design is unique, each floral arrangement designed by Pamela is unique, but does that make us “Artisans”?

I decided to ask Wikipedia the definition of “Artisan”. “An artisan (from French: artisan, Italian: artigiano) is a skilled craft worker who makes or creates things by hand that may be functional or strictly decorative, for example furniture, decorative arts, sculptures, clothing, jewelry, household items and tools or even mechanical mechanisms such as the handmade clockwork movement of a watchmaker. Artisans practice a craft and may through experience and aptitude reach the expressive levels of an artist.”

That brought me back to my original question: is a gift basket or floral designer an Artisan?

I spend a lot of time telling you that Pamela and I are real people. We own a beautiful brick and mortar shop in Phoenix, AZ, where we custom design gift baskets and floral arrangements for our customers and friends. We also work with a network of florists across the country and around the world who design custom arrangements, so we know any order placed in our hands, whether it’s professionally delivered by us or by someone we recommend, is an exclusive work of art that makes all of us proud.

<img src="image.gif" alt="These are Pamela & Tina heads only" />  <img src="image.gif" alt="This is our Business Sign" />  <img src="image.gif" alt="This is our New Sign Standard" />

I also spend a lot of time baking. It’s a hobby for me, and the goodies are always delicious! I take a lot of them to the shop to share with people who come in, and I give oodles and oodles away to neighbors and friends.

<img src="image.gif" alt="This is Homemade Pletzel" />  This is Pletzel. My brother Gary requested it. Yummm… soft dough topped with lots of onions and poppy seeds! C’mon over and get some!

There’s even a floral birthday cake that I love to design. It’s different each and every time, but then so is the birthday person! What a great way to wish someone unique a Happy Birthday!

<img src="image.gif" alt="This is a Floral Cake for Julie" />  <img src="image.gif" alt="This is a Floral Birthday Cake" />  <img src="image.gif" alt="This is a Florist Pink Slice of Cake" />

Here are 3 Christmas Bags I designed last month. Each one was different, as you can see.

<img src="image.gif" alt="This is Christmas Gift Bag 1" />  <img src="image.gif" alt="This is Christmas Gift Bag 2" />   <img src="image.gif" alt="This is Christmas Gift Bag 3" /> Does the fact that I custom design each gift basket make me an Artisan?

Here are 4 Christmas centerpieces designed by Pamela in the last couple weeks. Sure, you can go online and order one that looks just like all the rest, or you can contact us and have us design something that’s unique and special, like these.

<img src="image.gif" alt="This is a Merry Christmas Centerpiece" />   <img src="image.gif" alt="This is a One Candle Christmas Centerpiece" />  <img src="image.gif" alt="This is a Christmas Centerpiece with an Angel" />

<img src="image.gif" alt="This is a 3 Candle with Green Centerpeice" />

 OK, I’ll admit it, this one is my favorite of all!

Last Christmas I baked some great brownies and cookies, then delivered them in a pretty box to the nail salon in our strip-mall. In return I received a beautiful ornamental Lenox candle holder. That lead me to think: did the goodies that I had baked so lovingly in my kitchen have the same value as the purchase my friend made at Macys? Indeed, they both have equal value. The time invested in looking for something special is what counts, be it at a store or calling someone like us to design and deliver a unique gift.

We believe each gift basket and floral arrangement we design is a work of art. We also believe each person who orders from us is entitled to a custom designed creation that is an expression of you, the sender and the recipient. That’s why we devote so much attention to making sure our gift baskets and floral arrangements are special, unique and creative, and that’s why our websites, www.giftbasketsbytina.com and www.roadrunnerflorist.com offer flowers and gift baskets you won’t find anywhere else on the ‘net.

Tell us what you think! Does that make us Artisans?

SUPER BOWL XLIX

Super Bowl XLIX

We are so excited to be hosting Super Bowl XLIX at University of Phoenix Stadium, Glendale, AZ on February 1.

<img src="image.gif" alt="This is the Superbowl stadium" />

Are you coming to Phoenix for the Big Game?

I’d love our Arizona Cardinals to host Super Bowl XLIX on their home field. But I just don’t know if they can pull it off with their 3rd or 4th string quarterback.

<img src="image.gif" alt="This is the Arizona Cardinals logo" />

And I always have hope for my beloved and home-town Denver Broncos.

<img src="image.gif" alt="This is the Denver Broncos logo" />

But this year there are so many fantastic teams in the hunt to come to Phoenix for Super Bowl XLIX.

There’s Seattle  <img src="image.gif" alt="This is the Seattle Seahawks logo" />  and there’s Dallas   <img src="image.gif" alt="This is the Dallas Cowboys logo" />

There’s Detroit  <img src="image.gif" alt="This is the Detroit Lions logo" />                   and there’s Green Bay  <img src="image.gif" alt="This is the Green Bay Packers logo" />

There’s New England   <img src="image.gif" alt="This is the New England Patriots logo" />       and there’s Cincinnati <img src="image.gif" alt="This is the Cincinatti Bengals logo" />

There’s Pittsburgh   <img src="image.gif" alt="This is the Steelers logo" />      and there’s <img src="image.gif" alt="This is the Colts logo" />

When you’re ready to sit back and enjoy the game in your fancy football chair,  furniture (courtesy of Veronica of Casa Vilora Interiors) , order your family pizza and pull out all the snacks, then you need to contact me at 602-246-1271 (888-446-1271) www.giftbasketsbytina.com and order your favorite team’s football gift basket!

<img src="image.gif" alt="This is a cards basket unwrapped" />

No matter which team you’re cheering for, we in Arizona are proud to be hosting this amazing sporting event. We welcome you to the Valley of the Sun, in person or on TV, and we hope you enjoy the Super Bowl as much as we do!’

Which team are you hoping will play in the Super Bowl this year? Post your answer here on our blog, and then share this on your google+ page, your facebook page, Pinterest or other social media!

Happy Thanksgiving

Happy Thanksgiving

As we’re getting older…well, this video is for all of us …

May your Thanksgiving be full of fun, laughter, family and friends.

Tina and Pamela

Roadrunner Florist & Basket Express

www.roadrunnerflorists.com    www.giftbasketsbytina.com

LOCAL AND WORLDWIDE DELIVERY!

 

20% Off our Popular Southwest Party Grande Gift Basket

20% Off our POPULAR Southwest Party Grande Gift Basket

Have you seen it? It’s a beaut! A REAL B-E-A-U-T!! 

Tina custom designs our Southwest Party Grande Gift Basket like no other!

It’s NOT sitting around on a shelf waiting for you to pick it up.

It hasn’t come to you by “slow boat from China” (my dad always says that!)

It’s designed fresh when you order it from Basket Express.

We professionally deliver it in the Valley of the Sun, or very carefully pack it up and ship it USPS across the country.

We choose the most UNIQUE, one-of-a-kind Southwest items when we design this Southwest Party Grande Gift Basket. Selected from specialty stores in the Valley of the Sun, this gift basket that includes assorted chips, flavored salsa, guacamole dip, hot sauce, and fresh bakery goods. It’s all dressed up with a pretty bandana and a fun handmade bow!

<img src="image.gif" alt="This is our Southwest Grande Gift Basket" />

Here’s the deal!

Order our Southwest Party Grande Gift Basket between now and November 21, 2014, for delivery before December 18, 2014, and we’ll give you 20% off your purchase!

You know you want it!

You know you want to send it!

You know you want to receive it!

CALL, CLICK OR COME BY NOW!

Roadrunner Florist

Basket Express

2007a W Bethany Home

Phoenix, AZ 85015

602-246-1271

https://giftbasketsbytina.com/product/southwest-party-grande/

 

Fancy Fun Autumn Gift Baskets

Fancy Fun Autumn Gift Baskets

We love autumn in the desert! What’s not to love? The weather finally cools (ok, down below 90, but it’s cooler)! The trees start to change color (ok, maybe not the palm trees or palo verde trees but we do have some trees that change color).

What’s happening in your part of the world that’s showing the change of season?

I know what’s happening at Basket Express. We’re designing and delivering beautiful fresh fancy fun autumn gift baskets! What’s so special about that? Let me tell you.

The fresh fruit season is changing now, and although the summer fruits are disappearing the autumn fruits are INCREDIBLE. We have pineapples from Hawaii! We have local mangos, grapes, oranges, lemons, limes and kiwi. We have apples from Washington.

Here’s an autumn fresh fruit basket from Basket Express. Don’t you want one?

<img src="image.gif" alt="Autumn Fruit Basket" />

Remember, Boss’s Day is October 16. What are you going to send to your boss this year?

Fresh fruit or veggies are a great option.

<img src="image.gif" alt="Fresh Fruit Basket" />    <img src="image.gif" alt="Veggie Basket" />

We offer fresh fruit, cookies, candy, coffee, and yes flowers, all dressed up and ready to go.

Sassy Flair Flowers by Roadrunner Florist

Great Fall Flowers by Roadrunner Florist

Amazing Fall Flowers by Roadrunner Florist

<img src="image.gif" alt="Boss's Day Flowers" />  <img src="image.gif" alt="Fall Flowers" />     fall with wheat

Or maybe a Boss’s Day plant or dish garden.

     <img src="image.gif" alt="This is a Pothos Plant" />  <img src="image.gif" alt="This is a Dish Garden" />

Custom orders don’t upset us, like this gift basket of nuts, beef jerky and cheese. Nice, isn’t it?

Or a traditional Southwest Gift Basket from Basket Express.

<img src="image.gif" alt="Nuts and Jerky Gift Basket" />

    <img src="image.gif" alt="This is a Southwest Gift Basket" />

Or  2 dozen fresh baked cookies with a little bit of chocolate! Yummm!

<img src="image.gif" alt="Cookie Basket" />

Don’t Procrastinate! Order your Boss’s Day gift TODAY! Why?

a. You don’t have to worry about it any more.

b. You know your gift will be designed and delivered on Boss’s Day, October 16.

c. You’re going to look GREAT when your boss receives their Boss’s Day gift from you.

Contact Basket Express and we will help you celebrate autumn when you send good wishes for a birthday or anniversary a boss or co-worker, a baby or a thank you, and yes a get well or condolence wish.

www.giftbasketsbytina.com

Stunning Fresh Flowers www.roadrunnerflorist.com

Happy October! We look forward to hearing from you!

Tina & Pamela

Today’s Customer Service

Today’s Customer Service

Do we expect too much customer service these days? Sometimes I wonder.

Where has customer service gone?

<img src="image.gif" alt="Customer Service" />

Let’s see if we can answer the questions.

Of course a lot of it has gone off shore. I know a lot of people who lost their corporate jobs to outsourcing. I’ll bet you know people, too, who actually trained their successors in far-off-lands. I remember thinking, if I were training my successor, I’d sure train him wrong and let the chips fall where they may!

A lot of customer service is run by, well, let’s call them 17 year olds. Richard, my late husband, used to say the world is “run by 17 year olds, and all you have to do is know the right things to say and the right questions to ask to get answers to anything you want!”

 

<img src="image.gif" alt="Young person answering the phone" />

A lot of customer service is being passed from one person to another. Remember Peggy? You know, the “lady” on the Discover commercials who was so “helpful” and kept transferring their customers back and forth?

<img src="image.gif" alt="Peggy" />

I was having a conversation with a family member the other night about customer service. We were trying to figure out why it’s so bad. Some ideas were people aren’t respectful in the first place. And one customer can always be replaced by another. And of course there are times it’s simply impossible to please a customer. I also think there is a very high level of tension, frustration and stress in today’s small business America.

The other day I read an email post complaining that a small business was going to lose hundreds of dollars’ worth of business because a teenager  wouldn’t refund a purchase of about $7.00  Even the store manager didn’t have the authority to issue the refund.

So, what are we to do? Is the customer always right?

In the floral industry, a lot of customer service has gone to India and the Philippians. If you choose to place an order on-line from a 1899-on-line-order-gather-flowerguys, you should know your order is being processed by an order-taker, who is happy to sell you the world, charge you a hefty fee for it, and can’t guarantee you’ll receive what you’ve ordered.

This is what might happen to you if you order from one of those 1899-order-gather-flowerguys!

<img src="image.gif" alt="1800website" />

 

When your order isn’t filled the way you wanted it to be, or doesn’t arrive at all (especially at a holiday, when you pay extra fees), this is how you might feel when you order online from one of those 1899-online-order-gather-flowerguys.

<img src="image.gif" alt="Head up your butt" />

 

However, if you order your flowers from Roadrunner Florist , then you’re getting the freshest flowers available, designed by Pamela E Smith, Michigan State University Floriculture Graduate. Your gift baskets are individually and custom designed by Tina Ashburn of Basket Express, where no two are alike, just like you.

This is how you feel when you order your flowers from Roadrunner Florist and your gift baskets from Basket Express!

<img src="image.gif" alt="Happy Joyce" />

      <img src="image.gif" alt="Union spray" />  <img src="image.gif" alt="Happy Customer David />

I know for sure is we do our best.  Sometimes we have people call and want flowers that are out of season. Sorry, but we don’t carry tulips in the heat of the summer. We have people call and want blue roses. Sorry, but God didn’t make blue roses. Sometimes people want summer fruit like cherries or peaches in their fruit baskets, and they’re not available in the winter.

We can promise you is the freshest flowers available today. Designed in the most beautiful arrangements. Professionally delivered when the recipient is available to accept them. And the freshest and tastiest fruit and vegies we can hand-select in the morning from local markets, fresh baked cookies, adorable baby items, age appropriate toys.

<img src="image.gif" alt="Fresh vegie basket" />   <img src="image.gif" alt="New Home Basket" />   <img src="image.gif" alt="Snack food basket />

We strive to have our customer service be 100% all the time.

We’ve been here for more than 36 years and we treat our customers like family!

 

Local, National and Worldwide Delivery

Real People Designing Floral Arrangements and Gift Baskets for Real People!

Back to School with Basket Express and Roadrunner Florist

Welcome Them Back to School with Gift Baskets and Flowers

from Basket Express and Roadrunner Florist

It’s that time of year: Back to School!

Students of all ages, from pre-school to college, are returning to the Halls of Education for another year of instruction.

We LOVE designing Back to School gift baskets and flowers! Why?

Because Back to School with Basket Express and Roadrunner Florist means custom designed, age appropriate Back to School Baskets and beautiful Back to School Floral Arrangements.

Small children would love crayons, a coloring book, large pencils and erasers, large print books and puzzles. We design age appropriate gift baskets that are perfect for your little one!

Is the student going into the primary grades?

age approp back to school medium

School necessities such as crayons, pencils, scissors, writing books, post-it-notes and more! Tell us the age and we’ll design a basket that’s perfect!

Is the student in middle school?

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Maybe a few snacks would be appreciated, along with the school goodies. What a great idea!!

High school and college students might prefer flowers. Or a beautiful green plant.

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Whatever the grade, we can custom design and deliver the perfect Back to School Gift Basket or Floral Arrangement for you.

Do you know a great teacher? The person who is SO VALUABLE that he or she is going to spend the next 9 months teaching your favorite student. Send a fruit basket to that teacher (don’t worry, it’s share-able) as the school year starts as a special “thank you” !

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Of course you shouldn’t forget the office and administration staff. They’re the people who make the school run like clock-work! These are the smiles of a principal and school administrator as they accept flowers from Roadrunner Florist for a job well done!

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Many students are starting school now.  Today is the day to call  602-246-1271 and tell us the age of the lucky student, teacher, principal or office staff and we’ll do the rest!

Roadrunner Florist and Basket Express! Your One Stop Shopping for Back to School Gift Baskets and Flowers!